Job Title: Facilities Management Admin (Helpdesk Admin)

Location: Preston

Salary: £24,000 - £26,000 dependent on experience

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The successful candidate will be joining an established and friendly team as an integral part of the office.

The Helpdesk serves as the primary point of contact for the business. Helpdesk Administrators play a crucial role in managing all incoming communications effectively via phone & email in a timely and professional manner, providing comprehensive administration to the contract via a CAFM system and liaising with the client, operatives, service managers and contractors all whilst providing a high level of Customer Service.

This is a very fast paced role, where the successful candidate will be required to manage incoming calls, a very busy inbox, updating of CRM and spreadsheets. Whilst full training is provided, we are looking for someone to hit the ground running.

Responsibilities:

• Answering calls and emails promptly from FM clients, maintaining a high standard of customer service.
• Logging, assigning, updating & closing all tasks using the CAFM system with the given SLA requirements.
• Monitor and manage the KPI’s and communicate with the operatives for awareness.
• Monitor email inboxes with a quick response & action.
• Liaise with management to provide updates on call outs and emergency jobs.
• To ensure messages are taken accurately and passed on to the appropriate persons quickly.
• Maintain spreadsheets daily and to ensure accuracy.
• Liaise with operatives to provide purchase orders and updates on works.
• To manage workload efficiently and to meet deadlines.
• Produce Reports to provide to Contract Managers

Experience:

• Proven experience in facilities management or a related field such as buildings, construction, property management.
• Strong administrative skills, including phone etiquette, typing, and data entry on excel.
• Proficiency in using Excel and other computerised systems for organisational and clerical tasks.
• Excellent organisational and multitasking abilities to handle multiple priorities effectively.
• Team player.

Company Benefits:

• 32 days holiday (inc bank holidays).
• Sick pay.
• Annual salary review.
• Clear career progression as the business grows.
• Annual team event/celebration.
• Full in-house wellbeing support service.

If you are interested in applying for this role, please send a fully updated cv and covering letter to recruitment@sencat.com

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